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Crazy Sh*t In Real Estate with Leigh Brown

Crazy Sh*t in Real Estate!—a podcast that will shatter the HGTV-induced veneer of real estate, and celebrate the challenges of working in this wild, wacky business.
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May 23, 2017

Home inspections prove to be an important part of a home buying process – it’s simply an opportunity to know a full, unbiased disclosure of the property you’re getting. Today’s guest, Pat Tasker from Milwaukee, Wisconsin shares her crazy story of a home inspection that will send you through the roof—or in this case, through the second floor, literally. 

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes: 

  • 00:21 – Introduction for today’s episode
  • 00:38 – Leigh welcomes Pat Tasker
  • 00:58 – Pat is from Milwaukee, Wisconsin
  • 01:06 – She has been in real estate for 28 years
  • 01:58 – Pat shares about the most crazy home inspection ever:
    • 02:05 – A couple was buying their first home – a Cape Cod house
    • 02:30 – Pat has always attended inspections because of 2 things:
      • 02:43 – She likes to know what the home inspector says
      • 03:01 – She’ll have to negotiate any problems
    • 03:21 – Mr. Buyer was following the inspector while Mrs. Buyer was upstairs with her camera
    • 03:37 – Pat was in the dining room with a mentee group of 6 agents
    • 03:48 – She was taking to an agent and she thought she saw something in the living room
    • 04:12 – Pat then thought she heard an egg cracking and she saw small debris falling
    • 04:28 – The ceiling cracked open and 2 legs came through
    • 04:41 – Her buyer was hanging from the 2nd floor down to the living room; she then fell flat onto the floor
    • 05:03 – Her buyer just missed a stone mantle, a foot away
    • 05:16 – Pat called the listing agent
    • 05:47 – The buyer fixed the ceiling after getting the house
  • 06:31 – There are times where buyers forget that the house is still the seller’s house
  • 07:01 – It was the buyer’s fault
  • 07:18 – The buyer took full responsibility and the seller didn’t mind the hole until she left the house
  • 08:36 – The buyer was too busy taking photos of the house that she didn’t notice where she was walking
  • 09:38 – A home inspector told Pat that some agents get combative during inspections
  • 09:54 – The home inspector should do his job in informing the buyer of the house’s condition
  • 10:18 – If you can’t keep your mouth shut, don’t go to the inspections
  • 11:22 – Reach Pat on her phone 414-588-4907 or on her website
  • 12:13 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. It’s sometimes better to be present at home inspections, even if you’re not required to.
  2. Buyers should remember to be always careful checking out a property – the house is still the seller’s property.
  3. An agent should never interrupt while a home inspector does his job.

Credits

May 19, 2017

Alyssa did not think that leaving her keys behind would result in her breaking and entering in on her client’s condo unit..let alone that this would happen on her first showing ever. Bad luck? Perhaps. Either way, it was a lesson learned. Leigh welcomes Alyssa Hellman who has been in real estate since 2010. She is the head coach of Bamboo Realty, in North Carolina.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes: 

  • 00:21 – Introduction for today’s episode
  • 00:40 – Leigh introduces Alyssa
  • 01:26 – Alyssa is the head coach at Bamboo Realty
    • 01:31 – Alyssa is not currently active in selling homes, but she has a team of agents
    • 01:54 – Alyssa started as an assistant in 2010, and grew her career from there
    • 02:40 – The difficult time in real estate helped mold Alyssa
    • 02:53 – “When you come in and the market is low, you know, sometimes you’re having conversations with people that really aren’t easy conversations to have”
    • 03:20 – Some new real estate agents come into the business cold and are thrown to the consumers
    • 03:48 – Alyssa’s experience, in 2010, made her comfortable with helping her clients
    • 03:59 – Alyssa learned quickly that she does NOT have all the answers
  • 04:53 – Alyssa’s crazy story is one of the first deals she ever had in real estate
    • 04:58 – This was when Alyssa was not listing properties, but helping buyers
    • 05:01 – Alyssa’s team leader had a hot listing at that time
    • 05:11 – The seller’s daughter and her boyfriend were looking for a condo
    • 05:19 – Alyssa had never shown a property and her team leader told her to just call if she needed help
    • 05:38 – The couple and Alyssa went to visit a condo with a rooftop deck
    • 05:46 – They went into the unit, Alyssa left the keys in the unit, and went to the rooftop deck when a thunderstorm suddenly hit
    • 06:00 – The boyfriend shut the door behind him
    • 06:07 – Luckily, the seller had the windows slightly open
    • 06:31 – Alyssa ended up cutting the screen so they could get inside
    • 06:50 – Alyssa now will never leave the keys anywhere
  • 06:58 – A broken screen is less of a liability than having people struck by lightning
  • 07:38 – All the crazy shit that happens in real estate teaches us the lesson of what NOT to do
  • 08:03 – The couple didn’t buy the condo
  • 08:42 – Alyssa believes the seller was turned off by the automatic lock in the unit
  • 08:50 – Leigh believes that any realtor who has shown a potential buyer their client’s home has locked themselves out or in of their client’s unit
  • 09:16 – Fights among sellers, buyers and agents are becoming more common
  • 10:08 – Alyssa learned about finding your voice in whatever communication method that works
  • 10:18 – Alyssa tells her agents that they need to be comfortable talking with buyers, sellers and co-agents
  • 11:20 – There’s an issue in the industry of people emailing rather than calling
  • 12:02 – Alyssa’s mom would tell her that there’s an occasion to call, an occasion to write, and an occasion to see someone face-to-face
  • 12:25 – Put yourself into the consumer’s shoes
  • 13:23 – Don’t email in instances where there are questions that need to be answered
    • 13:30 – You’ve got to provide an opportunity for a back-and-forth and an opportunity to answer their questions
  • 14:04 – Alyssa would recommend certain agents, depending on the area
  • 14:21 – Reach Alyssa through her email and Twitter
  • 15:26 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. Any terrible experience in real estate is an opportunity to learn what NOT to do.
  2. Even when the market is slow in real estate, there is still much to learn as an agent.
  3. Use your discretion when it comes to the RIGHT form of communication—does this instance require a phone call, an email, or face-to-face interaction?

Credits

May 16, 2017

Back in the day, when dealings for a home went down in person, you’d experience the joy, firsthand, from sellers and buyers alike, when they finally closed that deal. Pauline Relkey was able to share in the joy of a first-time homebuyer as they closed a deal in-person with the seller. However, everyone in that room got a little bit more than they bargained. In this episode, Leigh welcomes Pauline Relkey who has been in real estate for 26 years and is from Regina, Saskatchewan, Canada. 

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience

Time Stamped Show Notes:

  • 00:21 – Introduction for today’s episode
  • 00:43 – Leigh introduces Pauline
  • 00:55 – Pauline is located in Regina, Saskatchewan, Canada
    • 01:00 – Pauline has been selling residential real estate for 26 years now
  • 01:30 – Pauline always likes to see the funny side in everything
    • 01:37 – Pauline’s story started back in the day, when they would still make offers in person
    • 01:53 – Back then, Pauline would call the agent, tell the agent about her offer for the listing, go to the seller’s house, meet the seller and agent, and present the offer
    • 02:15 – One evening, Pauline went to a seller’s house and the agent answered the door
    • 02:23 – Pauline and the agent went to the dining room where Pauline met the seller
    • 02:37 – Pauline’s buyers were first time buyers and they were very excited to buy the house
    • 02:49 – Pauline went ahead with the offer
    • 02:59 – Pauline got up from the table, turned around and saw the drapes in the living room
    • 03:16 – Pauline’s buyers were excited that the drapes were included in the sale
    • 03:40 – Then the agent cleared his throat and when Pauline turned to him, he said “Pauline your skirt is caught in the back of your panty hose”
    • 03:50 – Pauline had her “OMG” moment
    • 04:15 – The buyers got the house and the sellers accepted their offer
    • 04:24 – After their deal, the male agent quit the business
    • 04:50 – During the realtors’ function, Pauline’s manager was talking about her
    • 05:37 – “Life goes on, you have to laugh at yourself”
  • 06:00 – Things may change over the years, but the excitement of a first-time homebuyer stays the same
  • 06:34 – Even after 26 years, Pauline still gets excited with her first-time buyers
  • 07:20 – Pauline likes convenience, but agrees that we lose the personal touch when we’re not face-to-face and can’t see body language
  • 08:21 – The pantyhose story keeps Pauline relatable and human
  • 09:05 – Reach out to Pauline through her website and by phone: 306-536-6545
  • 09:53 – Tweet Leigh Brown for your very own crazy story in real estate 

3 Key Points

  1. Funny and embarrassing things may happen—be able to just laugh at yourself.
  2. Relating with someone face-to-face is the best form of communication.
  3. First-time buyers will always have that excitement buying their first house—as a realtor, that excitement never gets old.

Credits

May 9, 2017

Having multiple customers at one time is part of the job in real estate—but, how about when you have 2 customers ready to make an offer on the SAME HOUSE? This is when things can get tricky...not too trick for guest, Missi Howell. In this episode, Leigh welcomes Missi Howell who has been selling real estate for almost 10 years in Northeast Florida. 

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.  

Time Stamped Show Notes: 

  • 00:21 – Introduction for today’s episode 
  • 00:35 – Leigh introduces Missi 
  • 00:50 – Missi has been selling real estate for 10 years  
  • 00:54 – Prior to selling, Missi retired from her 30-year real estate banking business 
  • 01:02 – Missi realized that she needed to explore a world outside real estate banking 
  • 01:50 – Missi’s market is the NorthEast Florida market 
  • 02:05 – The inventory is really low in Florida  
  • 03:00 – A year before listing a certain property, the seller called Missi wanting to know how well their house would do a year from then 
  • 03:26 – Missi told them their house needed an update 
  • 03:48 – The house is a pool home 
  • 04:30 – A year later, the seller wanted to list the house  
  • 04:49 – The house was updated 
  • 05:30 – Missi tells the seller the possible price range of the house 
  • 05:49 – The seller priced the house at the top of the price range 
  • 06:00 – The house was listed Friday evening 
  • 06:43 – After hours, online requests for showings came in and the seller was approving them  
  • 06:58 – The next morning, Missi, the seller, and the office’s phones were blasted with calls 
  • 07:14 – Within 24 hours of showing, they had 10 offers 
  • 08:10 – Sellers can’t handle the stress that much 
  • 08:40 – Missi did net sheets with her seller, which is what a professional realtor should be doing 
  • 09:42 – It took Missi 2-3 hours to finish her net sheets 
  • 10:22 – Sellers don’t always take the highest offer 
  • 10:36 – The seller chose to entertain the highest offer and the one with the highest down payment; both had similar requests, equal financing terms, comparable closing dates etc.  
  • 12:07 – Missi called the agents to verify the offers 
  • 12:30 – Missi called that agent and it turned out that the seller checked the wrong box in regards to seller financing 
  • 12:45 – “Make sure your details are correct” because you could lose a deal due to these mistakes 
  • 13:13 – A licensee should review the contract so that both parties know what is in the contract 
  • 14:34 – Missi had 2 contracts fall apart on a Friday for 2 different reasons 
  • 14:56 – On Saturday, Missi got a call from Buyer 1 that a house was going onto the market that they’d be interested seeing  
  • 15:31 – The buyer went to the open house and they wanted to make an offer 
  • 15:54 – This particular house was priced to sell 
  • 16:10 – Missi agreed to write up the offer and that they’d submit it on Monday as the seller was holding offers until then  
  • 16:29 – Buyer 2 called Missi and surprisingly, they wanted to look at the SAME HOUSE as Buyer 1 
  • 16:44 – Missi told Buyer 2 that she was already writing an offer for the same house for another buyer and explained that she could, legally, represent both of them 
  • 17:01 – Missi also gave Buyer 2 the option of being referred to another broker to handle the negotiations—if Buyer 2 wins the negotiations, then Missi would step back in—they agreed to these terms 
  • 17:47 – Buyer 1 wanted Missi to represent them and not Buyer 2 
  • 18:05 – Buyer 2 still wanted to go with Missi during the showing because they trusted her alongside with their new agent (the agent that would write their offer) 
  • 18:43 – Both buyers’ offers were submitted to the seller and they were both Missi’s client 
  • 19:08 – What’s the common denominator here? The pool home. If you’re looking for a pool home in Northeast Florida, they’re becoming more popular and people are getting smart  
  • 19:49 – The pools are becoming more valuable than they were one or two years ago because of the demand 
  • 20:10 – Missi continues to learn and educate herself  
  • 20:30 – “The ego takes over for a lot of agents” 
  • 20:36 – The buyers need realtors to guide them and not just to sit with them 
  • 20:49 – When Missi got into buying real estate, she knew she wouldn’t want additional years to learn something new again 
  • 21:05 – “I re-invest back into me” 
  • 21:32 – Missi keeps herself committed to her customers  
  • 22:17 – Missi thinks that every realtor should be required to obtain the GRI 
  • 22:25 – GRI is Graduate for Realtor Institute and it has been updated 
  • 22:59 – Missi’s CRS is an advantage for her  
  • 23:17 – In CRS, you have the designations everybody can get and then you have designations that no one can get 
  • 23:34 – Consumers don’t always know the reference 
  • 23:48 – Missi looks for CRS and Women Council of Realtors when referring people 
  • 24:40 – “If you don’t make time for your business, then your business will die” 
  • 25:23 – Every now and then, Missi has to stop and rebalance 
  • 25:28 – It takes practice, commitment and making appointments with yourself and partner in order to manage your load 
  • 26:04 – Reach Missi through her email 
  • 26:51 – Tweet Leigh Brown for your very own crazy story in real estate 

3 Key Points 

  1. The realtor should be responsible for the contract and make sure that both parties understand what’s in the contract. 
  2. Continue to educate in yourself – invest in your own learning and stay committed. 
  3. If you don’t make time for your business, then your business will die. 

Credits 

May 2, 2017

Andre is a superman when it comes to sales, but came into the industry of real estate with zero experience and zero knowledge. Regardless of this, Andre still managed to build his own successful real estate enterprise. In this episode, Leigh welcomes Andre Fajardo, owner of Advantage Realty Enterprise, which he started 4 years ago in Raleigh, North Carolina.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes:

  • 00:21 – Introduction for today’s episode
  • 00:47 – Leigh introduces Andre
  • 00:58 – Andre is with Advantage Realty Enterprise which opened up 4 years ago in Raleigh, North Carolina
  • 01:08 – Advantage Realty Enterprise specializes in new construction
  • 01:17 – Advantage Realty Enterprise consider themselves as a specific brokerage
  • 02:01 – Andre’s marriage is a testament to how a successful realtor can do so much more
  • 02:18 – Andre shares his journey to becoming a realtor in Raleigh, North Carolina
    • 02:20 – Andre was born and raised in New Jersey
    • 02:25 – Andre has always been into sales
    • 02:50 – Andre and his wife went to North Carolina for a visit
    • 03:23 – They didn’t know anyone in North Carolina, but Andre just decided that they would move to North Carolina so he could sell houses
      • 03:34 – Andre’s wife agreed with him
      • 03:53 – When they got back home, Andre and his wife started planning
      • 04:06 – Andre had no real estate background
      • 04:29 – Andre and his wife have been together for 18 years
      • 04:35 – Andre’s wife has always been supportive of him
    • 04:57 – Before moving to NC, Andre learned about an opportunity to become a Legal Analyst
      • 05:14 – Andre got the job and was called the “firefighter”
    • 06:05 – Andre and his family stayed at a 1-bedroom condo when they first arrived in NC
    • 06:23 – Andre had an interview with a builder
      • 06:42 – “I was walking into the door there with only the sense that I know that I can do this”
      • 07:00 – When asked why they should hire him, Andre replied, “You don’t want me across the street, you know, because if I’m across the street, I’m going to be kicking you every single day, because I can not lose”
      • 07:26 – The builder believed and hired Andre
    • 07:52 – Through this, Andre learned that he had what it takes to be successful
    • 08:14 – Andre got his realtor license, joined Coldwell Banker, and stayed there for 8 months
    • 08:44 – Andre opened up Advantage Realty
      • 08:59 – Andre considers their company to act as a liaison to builders
      • 09:10 – Andre feels great about their decision
    • 09:28 – Leigh sees Andre’s experience as an inspiring one
    • 09:47 – When you go to any commission field, it is a leap of faith
    • 10:21 – The first thing Coldwell told Andre was to gather his influence
    • 11:02 – “Alot of realtors grab every deal they can, even if they don’t really know about it”
    • 11:47 – Andre shares why consumers would want his service
      • 13:14 – Andre’s job is to understand what his client is looking for and to point out how a property matches what they are looking for
    • 13:32 – Realtors get in the way of a sale to prove their expertise, but ending up losing a client
    • 13:50 – A consumer would still buy a house with or without a realtor
      • 14:29 – Andre firmly believes that if a consumer decides to buy a house, he will do it because he’s already decided
      • 15:00 – Andre thinks that a builder can’t connect with consumers well
      • 15:37 – There are still properties that consumers won’t find on the internet
      • 15:52 – Andre makes sure he has a thorough conversation with his client
      • 16:14 – Andre partners and acts as a liaison with builders and agents to understand their plans and goals for a property
    • 16:42 – Today’s episode is quite longer than usual because Andre’s story is different
    • 17:07 – Andre works opposite hours to his wife, so they can both take care of their kids
    • 17:25 – Most new licensee are afraid of jumping feet first because of the risk of failure
      • 17:54 – Andre’s father is from Dominican Republic and Andre was born in the USA
      • 18:35 – Real estate gave Andre the chance to change the course of his path
      • 18:48 – Andre came to NC, totally committed every single day
      • 19:00 – “I made the decision that this is going to work”
      • 19:32 – “There are people who you can relate to, that you can help to make their dreams happen”
      • 20:43 – There are people that can work their way up, because they’re committed
      • 21:06 – “It doesn’t matter who you are, what your background is, what your history is, there are people like you out there who need a home”
      • 21:26 – When they opened up the brokerage, Andre’s son told him that he can see the future
    • 22:11 – There’s zero excuse and zero experience needed to succeed
    • 22:56 – Andre also invests in the realtor political work
      • 23:00 – If you want to get involved, shoot Leigh or Andre a message
    • 23:20 – Reach Andre at 919-268-9884 and through social media using the handle @top5agent
    • 23:37 – Check com—they do a little real estate tour of new construction sites
    • 24:21 – Tweet Leigh Brown for your very own crazy story in real estate 

3 Key Points

  1. As a realtor, you have to understand your client—know what they want and make sure they are perfectly matched with the property.
  2. A consumer will buy a property, with or without an agent’s help.
  3. There’s zero excuse and zero experience needed to succeed.

Credits

Audio Production by Chris Mottram

Show Notes provided by Mallard Creatives

Cover Design by Two Minds Design

Original Music by Rimsky Music

Apr 28, 2017

It is extremely important for those in real estate to stay vigilant at all times, especially in this day and age where technological crimes are at its peak. Imagine the pain and heartbreak a realtor goes through when he tells his elderly clients they’re put on hold at closing because of possible fraud. That’s what Brian Whitta, a realtor from the micropolitan city of Findlay, Ohio, experienced and he shares his story with us today.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes: 

  • 00:33 – Today’s episode isn’t just crazy, but heart-breaking, too
  • 00:44 – Leigh introduces Brian Whitta
  • 01:00 – Brian is located in Findlay, Ohio
  • 01:14 – He got his license in 2005, but has only been full-time for the past 3 years
  • 01:37 – A micropolitan is an honor bestowed upon a city when they are not tied to a metropolitan area
    • 01:54 – The criteria for receiving the honor includes having growth projects – Findlay is the world headquarters for Marathon Petroleum, Cooper Tire, with the largest dishwasher manufacturer plant, Whirlpool
  • 03:04 – Brian’s story starts with Bob, a family friend who asked him some real estate questions
    • 03:11 – Brian went to Bob’s house and the questions were about the sale of their home
    • 03:24 – Bob had medical issues and they were considering moving to a condo unit
    • 03:36 – Mary was adamant about their moving to the RIGHT condo
    • 03:44 – Both Bob and Mary are nearly 80 years old
    • 03:51 – The first day of their house being listed, they had 5 showings
    • 03:57 – One agent quickly submitted an offer above the list price
    • 04:04 – The appraisal was low and the couple decided to not go through with the sale
    • 04:12 – The couple already had a condo in mind, but they couldn't make the sale go through
    • 04:34 – Bob needed to sell the house for the sake of their health; so, the other agent and Brian negotiated a reduction in their commission to help with reducing the closing costs
    • 04:48 – They made the sale go through
    • 04:54 – The seller of the condo decided they wouldn’t pay a realtor
    • 05:04 – Brian and the other realtor needed the proceeds from the sale of the house to cover the costs for the purchase of the condo
    • 05:14 – Bob and Mary decided they would pay Brian for the purchase of the condo
    • 06:27 – At closing, the attorney mentioned about the option of wiring the proceeds to Bob
    • 06:48 – Brian interrupted the attorney because they were supposed to get a cheque
    • 07:23 – The attorney explained the benefits of the proceeds being wired as opposed to receiving a cheque and Bob and Mary agreed
    • 07:56 – At 9am the following day, Bob called because the proceeds were still not in his account
    • 08:20 – The title office assured them that the wire transfer would come that day
    • 08:28 – At 11, Bob called Brian because the money wasn’t there yet
    • 08:42 – Bob didn’t call at noon so Brian thought things were okay
    • 08:50 – At 2pm (wire cut-off), he got a call that the money still hadn’t arrived
    • 09:02 – Brian called the title office
    • 09:20 – The owner advised that the wire had already been made at the account number Bob provided
    • 09:47 – The owner read the email to Brian and provided the account number, the address, the names of the parties involved, and the dollar amount
    • 10:18 – Brian told the owner that this was not Bob’s email address or his bank account numbers
    • 10:25 – The owner said he’d call back and hung up
    • 10:44 – Brian called his attorney and called Bob back regarding the wire fraud
    • 11:39 – Brian informed them the title office is liable for the loss
    • 11:48 – At 8pm, the office informed them the wire couldn’t be stopped and that it went through
    • 12:02 – They were on hold for the closing
    • 12:22 – After 13 hours, Brian got a call that the money was rejected and had been returned
    • 12:57 – The title office and bank fraud department coordinated with each other
    • 13:12 – The owner of the title handed over the cheque and they were able to close the condo
    • 13:21 – They later learned one of the emails of the transaction was hacked
  • 15:30 – Processes and policies do not eliminate the risk for fraud
  • 16:00 – Wire fraud is NOT only in big markets, it can happen anywhere
  • 17:24 – It takes a different level of care to look after elderly clients
  • 18:21 – Call Brian at 419-701-4040
  • 18:31 – Connect with Brian on Selling Findlay
  • 19:18 – Tweet Leigh Brown for your very own crazy story in real estate 

3 Key Points

  1. There is a different level of care and concern needed to support your elderly clients.
  2. Be vigilant with fraud by having your policies and process in place, but remember, it can happen to anyone.
  3. Going the extra mile—in this case, negotiating a reduction in commision—is just part of getting the job done and looking out for the interests of your client.

Credits

Apr 25, 2017

Traci Browning was only in her second deal as a real estate agent when she encountered a very, difficult client. Instead of backing down, Traci handled the situation head on and proved that she was one that could get the job done. Listen as Traci shares her crazy story and discover why Leigh says she is a shining “example of how we do real estate right.”

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes:

  • 00:41 – Leigh welcomes Traci
  • 00:53 – Traci is a residential realtor at Marietta and Kennesaw, Georgia
  • 01:51 – Leigh shares the two rules of the podcast with Traci
  • 02:20 – Traci shares her crazy story
    • 02:25 – Traci had a client that she helped to both buy and sell a house—the owner’s previous house was shared with her ex-fiancé
    • 02:45 – Traci was able to contact the ex-fiancé who created a new email just to communicate with her because he did not want to share his information with Traci’s client
    • 03:20 – After listing the house, the client rented it out without informing Traci
    • 03:32 – The tenant paid only a week’s worth of rent and Traci’s client had to give an eviction notice as they found drug paraphernalia in the house
    • 03:46 – Traci found an investor who was willing to buy the house provided the tenant pay his dues
    • 04:00 – At the closing, the tenant brought the money he owed, but it had to be postponed and the client threw a tantrum
    • 04:32 – The tenant was eventually evicted; but, before the closing was scheduled, the client told Traci that she already found a buyer on her own
    • 05:05 – Traci explained that they had a contract
    • 05:28 – The day before and the morning of closing, Traci could not contact her client
    • 05:50 – When Traci arrived at the closing, the client had already signed and their deal was closed
    • 06:05 – The ex-fiancé and brother of the client was impressed with how Traci handled this whole ordeal that they got her to sell their properties
  • 06:32 – This was Traci’s second deal and her broker helped her through it
  • 07:10 – Traci maintained a relationship with the ex-fiancée and he already has his own family with a baby on the way
  • 07:44 – Traci shares another story
    • 07:55 – Another agent passed a house to her as the price point was too low
    • 08:06 – The agent passed 6 houses, in total, to Traci
    • 08:42 – The agent did not want the house, because it was too small
    • 09:22 – It was Traci’s first deal and it turned into a half a million dollar, real estate deal
  • 09:58 – Leigh says there is no good reason for a realtor to not handle your property, as a client
  • 10:25 – The hallmark of a true professional is understanding how important the property is to the owner
  • 11:25 – Contact Traci at 770-820-6638 or at Marietta Home Team, Instagram, Twitter, and Facebook
  • 12:31 – Reach out to Tracy as she can sell your property and has a good sense of her community
  • 12:52 – Tweet Leigh Brown for your very own crazy story in real estate 

3 Key Points

  1. Do your work properly, especially with difficult clients, and other people will take notice.
  2. Building trust with your clients is important.
  3. True real estate professionals understand the importance of the property to the owner.

Credits

Apr 21, 2017

Today’s episode discusses one crazy way of doing real estate that could help sellers get TOP DOLLAR for their home when it comes to crazy bidding wars—auctions. What better way to motivate buyers than to have them compete, in-person, with other interested candidates! Leigh chats with Ray Wood, an experienced auctioneer in real estate. Tune is as they talk about both the barriers and benefits of auctioning your home. 

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience

Time Stamped Show Notes:

  • 00:28 – Introduction for today’s episode
  • 00:42 – Leigh welcomes Ray Wood
  • 00:56 – Ray is a partner at Best Agents and Locked On
  • 01:48 – Ray is a fourth generation, real estate agent and it was his Dad who got him into the industry
  • 02:26 – A lot of property is auctioned in Australia and Ray got his start by auctioning different items from the back of a truck
  • 03:45 – Buying a property is an emotional decision
  • 04:23 – An auction is a transparent environment where the buyers can see who else wants the property and this makes them want it more
  • 05:48 – Ray shares how there are instances in the Toronto market where 30 or more people make an offer on the same property
    • 06:27 – By conducting an auction, you’ll easily be getting top dollar for your home as opposed to looking at all offers individually
  • 06:58 – Consumers in the US and Canada are typically against auctions
    • 07:05 – Consumers must be educated about how auctions can be productive
    • 07:48 – An auction starts at a base amount as opposed to starting at a high amount
    • 08:50 – Auctions in North America are still stigmatized because agents and sellers do not know how they work
    • 09:31 – Agents should help the sellers understand the science of how it works
  • 10:16 – An open time in Australia is 45 minutes
  • 11:22 – Ray is big on establishing a relationship with an agent
  • 12:07 – Ray wrote a book: How to Sell Your Home for More
  • 12:32 – Leigh asks Ray where people can find auction specialists and Ray has no idea
  • 13:05 – Ray says agents have a moral obligation to sellers to produce the best result—if people are hesitant about the procedure of an auction, it’s probably not considered the best option
  • 13:50 – Leigh thinks auctioning could possibly be the answer for the current real estate problem in Charlotte as there are multiple buyers bidding for one property
  • 14:27 – Ray says not everybody has the ability to educate sellers and buyers
  • 14:55 – Harcourt’s work in California might be a good indication of the future of auctions
  • 15:26 – Consumers do want innovation
  • 16:05 – Locked On is a CRM and a cloud-based software that helps you communicate with your clients
  • 17:07 – Contact Ray at his email and check out his podcast
  • 17:43 – Tweet Leigh Brown for your very own crazy story in real estate 

3 Key Points

  1. Auctions can be valuable for both buyers and sellers—especially when it comes to having multiple, competing offers.
  2. There is a need to educate consumers about how to do auctions for real estate.
  3. Agents have to put the best interest of their clients, first and foremost.

Credits

Apr 18, 2017

When Shannon’s gut told her that something was off with a certain house, she couldn’t have been more right. A homeowner who illegally smuggles family relatives into the country to essentially work without pay is not someone you’d like to buy a home from. In this episode, Leigh welcomes Shannon Brien who has been in real estate for almost 4 years. She is a realtor with The Douglas Realty for Coldwell Banker HPW in Raleigh, North Carolina.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes:

  • 00:21 – Introduction for today’s episode
  • 00:40 – Leigh introduces Shannon
  • 01:10 – Shannon has been in real estate for almost 4 years and is based in Raleigh, North Carolina
  • 01:40 – Shannon explains the triangle of North Carolina
  • 02:54 – Shannon starts with her crazy story
    • 03:01 – Shannon’s attorney, Duane Hall, had a paralegal who wanted to buy a house
    • 03:24 – They sold Kelly’s house and got it out of contract
    • 03:31 – Shannon had scheduling issues so a colleague booked Kelly’s first viewing—Shannon hadn’t even seen the house yet
    • 03:53 – The house was a rental property and needed to have some repairs done
    • 04:11 – Kelly looked into the company who owns the house
    • 04:21 – The man who owns most of the properties had gotten into trouble
    • 04:31 – This man was illegally bringing in relatives to the states, making them work at his kiosks, and was not paying them in cash
    • 05:05 – Shannon immediately terminated the contract
    • 05:12 – Two weeks later, the property was seized by the Feds
    • 05:20 – Shannon and Kelly looked into another house
    • 05:27 – There were renters in the house and there was drug paraphernalia everywhere—the house was also trashed
    • 06:20 – Shannon and the Kelly felt they could “roll with it” and fix it up
    • 06:48 – They had their final walkthrough
    • 07:19 – Shannon found out that the tenants were the sellers’ relatives
    • 07:26 – The family pulled together to get the house cleaned up and sorted for the sale
  • 08:18 – Shannon had a great relationships with the agent on the other side
  • 09:24 – Shannon shares what she likes about the women council
  • 10:14 – When you volunteer and get involved, there’s a huge payoff for you and your client
  • 10:45 – Shannon shares how she reacted seeing the drugs with her client
  • 12:14 – Shannon can be reached through social media
  • 12:18 – Reach Shannon at 919-909-8335 and through email
  • 13:13 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. Trust your gut—it is there for a reason.
  2. When you volunteer and get involved, there’s a huge payoff for you and your client.
  3. Know your local legislators and be aware on how they can help your local real estate concerns.

Credits

Apr 14, 2017

Foreclosure properties can cause a lot of headaches for the average home buyer, but for an investor? That all depends. Bill Hamberg shares his crazy story entering a “Winter Wonderland” house as excessive water damage was actually forming icicles.  He also offers realtors and investors first hand advice regarding investing in a foreclosure home. Leigh welcomes Bill Hamberg, who has been in real estate for 13 years and is an investor/agent in Philadelphia. 

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes:

  • 00:21 – Introduction for today’s episode
  • 00:38 – Leigh introduces Bill
  • 00:53 – Bill and his wife are in their 13th year in real estate
    • 01:05 – For the past 11+ years, they’ve been in the REO side
  • 02:12 – Bill shares his story of the most recent crazy thing he experienced
    • 02:28 – The general public doesn’t understand what a foreclosure is
    • 02:47 – Bill had an assignment in Levittown, Pennsylvania
    • 03:50 – When Bill visited the property, no one answered the door, but the windows were open
    • 04:17 – Bill climbed through the window to make sure that the property was safe
    • 04:38 – When Bill got inside, there was a water leaking from the second floor to the first floor
    • 05:00 – Bill took a video of the water damage
    • 05:24 – Most properties in Pennsylvania have basements
    • 05:34 – The water was just accumulating on the first floor
    • 06:20 – As Bill walked into the bedrooms, it looked like a winter wonderland as the water that was leaking turned to icicles
    • 06:48 – Leigh asked Bill about fungal growth
    • 08:03 – When Bill called the water company, already 168K gallons had been used
    • 08:35 – Bill shares what will happen with the water bill
    • 09:26 – The house needs to be stripped down completely because of the fungal growth
    • 10:25 – In Pennsylvania, banks are not allowed to disclose too much information
    • 10:42 – Bill understands that consumers need to ask about the issues with the home
    • 11:40 – Bill shares about the mortgage and the foreclosure of the house
    • 12:19 – The banks are also repairing the house
    • 12:44 – Bill’s opinion regarding selling the property as is
    • 13:42 – There are good and bad investors
    • 14:27 – Bill had an investor for the Levittown house who eventually transformed the house
  • 15:20 – Bill shares his advice in regards to purchasing a foreclosure home
    • 15:25 – If you’re an investor, you really need to find an investor/real estate agent
    • 17:25 – Bill prefers a quick resale value (QRV) over pursuing the after repair value (ARV)
    • 18:51 – When you’re bidding on a foreclosure property, you’re bidding against other investors and not the bank
    • 20:00 – You have to set good criteria
    • 20:58 – Set a price that will attract lots of activity
  • 22:15 – Realtors who want to get into the investor side of real estate need to do their research
  • 22:57 – If you’re an investor, the first question to ask a real estate agent is, “If I purchase this property how should I cost segregate it?”
    • 23:38 – Go to someone who knows what they’re doing
  • 23:43 – Take extra classes and find a mentor to be a proficient investor/real estate agent
  • 24:15 – What Bill loves about foreclosure homes is that there are no emotions tied to the property and everything is just about numbers
  • 24:53 – Reach Bill through his email at bhamberg@pahouselink.com and google “Bill Hamberg”—Bill is on the top 3 results
  • 26:35 – Tweet Leigh Brown for your very own crazy story in real estate 

3 Key Points

  1. Being an investor/real estate agent requires thorough study and research to be able to serve your clientele well.
  2. An advantage of investing in foreclosure homes is that you’re dealing solely with the numbers—not the emotions.
  3. House pricing won’t always depend on ARV—consider all your factors before sealing a deal.
Apr 11, 2017

Natural calamities happen when we least expect them to and for Lumberton, North Carolina, it happened in October of 2016. David was one of those who responded to the call to help those who were affected by the hurricane. Until now, they are still in need of help. In this episode, Leigh welcomes David Zeits who has been in real estate for almost 15 years. He is an agent for Coldwell Banker Premier Team Realty in Lumberton, North Carolina.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes: 

  • 00:21 – Introduction for today’s episode
  • 00:38 – Leigh introduces David
  • 01:13 – David is from Lumberton, Southeast of North Carolina
  • 01:33 – Lumberton is still recovering from the hurricane
  • 01:49 – David has been a real estate broker for almost 15 years
  • 02:29 – David shares his story which happened when he was just starting in real estate
    • 02:37 – David had a call from a lady in Radcliff, Kentucky
    • 02:51 – The lady was calling in regards to her inherited property; she suspected someone was squatting in the house
    • 03:18 – David visited the property and when he knocked, someone answered him
    • 03:36 – David was greeted by a man
    • 04:00 – David asked the man how he was able to live in the house
    • 04:13 – David told the man that he needed to go because he needed to sell the house
    • 04:30 – David said this was the craziest thing he’s seen and he’s been chased by a turkey, at a different listing
      • 06:06 – David has been chased by all sorts of animals
    • 06:18 – The buyer was not with David when he visited the house
    • 06:59 – This is one of the reasons why consumers should use realtors
    • 07:47 – “I sell service”
  • 08:22 – Leigh asks David about how he copes with those who have dealt with the hurricane
    • 08:52 – David didn’t have any idea of the hurricane’s magnitude
    • 09:11 – David thought that it was just a storm that would pass the next day
    • 09:21 – The reports were coming in about the river reaching an all-time high
    • 09:37 – The levee didn’t break the water
    • 10:05 – One of David’s friends had a river flowing through his house
    • 10:23 – One of David’s rental properties was flooded
    • 10:50 – To realtors, we are our own business
    • 11:31 – David has properties in other areas
    • 11:52 – David thinks they’ve taken water for granted
    • 12:30 – Wendy Harris is a big help for Lumberton
  • 13:05 – Realtors need to look for opportunities to help each other
  • 13:16 – To consumers, when you hire one realtor, the whole association is backing you
  • 14:25 – The realtor’s commitment to the community
  • 14:48 – Leigh shares why she’s proud to be a realtor
  • 15:48 – Realtors can participate in a realtor relief fund which is an outreach program that protects realtors and communities
  • 16:26 – David is available at 401 E. 11th St., Lumberton, North Carolina 28358, through his phone at 910-536-4663, website and email
  • 17:59 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. Realtors should always support their local community.
  2. When a consumer hires you, you are providing them a SERVICE.
  3. There’s a symbiotic relationship between the community and real estate associations.
Apr 4, 2017

Natural disasters happen when you least expect it and having insurance can alleviate an enormous amount of stress when it comes to recovering what you’ve lost. Katy’s client never thought he would ever need insurance and was concerned that he’d have to accept a lowball offer on his flood-stricken house. In this episode, Leigh welcomes Katy Caldwell who has been in real estate for almost 11 years. She is an agent for Remax in the Baton Rouge area of Louisiana.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes: 

  • 00:21 – Introduction for today’s episode
  • 00:40 – Leigh introduces Katy
  • 00:59 – Katy has been a realtor for 11 years and is from Baton Rouge, Louisiana
    • 01:09 – Katy does anything residential
  • 02:13 – Katy shares her story starting with a big flood, in 2016
    • 02:19 – 110K homes were affected and most of them did not have flood insurance
    • 02:50 – There was 30 inches of rain in 48 hours
    • 03:00 – There are over a million people in the metro area of Baton Rouge
    • 03:43 – Some homeowners have never had flood insurance, even if they live in a flood hazard area
    • 04:07 – Some elderly owners dropped their insurance because there had been no floods
    • 04:23 – A 78-year old seller purchased the house with his mom
    • 04:40 – The seller never had insurance and got 3 feet of water in his home
    • 05:31 – Some volunteers helped him with the damage
    • 05:42 – The house was gutted, but not treated for mold
    • 05:58 – The seller continued to live in his house while it was molding and he did not have an AC
    • 06:30 – The seller’s friend made contact with Kate about an investor
    • 06:37 – The market had been flooded with investors wanting to take advantage of these damaged homes
    • 07:20 – The investor offered the elderly person $75K for the house, but the seller declined
    • 07:42 – Katy shares how much the house would have normally cost in a normal market
    • 09:48 – The seller decided that Katy would list the house, instead
    • 10:40 – The house was listed on December 22nd for $125K
    • 11:48 – The seller did not believe the house could sell for $125K
    • 11:52 – There was multiple offers after a few days
    • 12:17 – Katy went to the property with the buyer who had memories of the house as a kid
    • 12:53 – The day before closing, the seller still couldn’t believe that the house was going to sell
    • 13:22 – The seller asked Katy if they can take pictures of the house and was getting very emotional about the sale
    • 14:05 – Katy told the seller about the buyer to cheer him up
    • 14:36 – The seller was thinking that the buyer wouldn’t actually show up on closing day
    • 15:21 – On closing day, the buyer really bought the house
  • 16:17 – Leigh was really surprised about the investors flooding in
  • 17:34 – Leigh shares how she feels about investors
  • 18:13 – Real estate is not a game
  • 18:27 – There are realtors who make assumptions about their client
  • 19:37 – Having flood insurance is a legislative issue now
  • 19:51 – Realtors have been doing a lot of political work about a flood insurance program
  • 20:07 – For realtors, contact Leigh to find out about the re-authorization of the flood insurance program
  • 20:15 – For consumers, make sure to have a realtor who is aware of what’s happening in the political arena and is fighting for you
  • 20:53 – Katy’s pet peeve
  • 21:33 – For sellers, don’t be comfortable until everything’s done
  • 22:53 – Reach Katy through her phone at 225-241-4113 and email at remax@gmail.com
  • 23:09 – Katy’s website is com
  • 23:59 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. Get a realtor who will not only protect you, but all things regarding your house as well.
  2. As a realtor, be fair and give an honest price for a property.
  3. Investors should not take advantage of calamity-stricken areas.

Credits

Mar 31, 2017

Greeted by a man in his boxers, a woman in bed, and the smell of marijuana in the air is not a great way to make an impression at a house viewing. It’s actually a great reason for prospective clients to pass on a house. Aurora Guiragossian discusses two unsettling real estate stories that express just how little control realtors can have on their day-to-day job. In this episode, Leigh welcomes Aurora Guiragossian, a realtor for Heller Coley Reed of Long & Foster Real Estate in the DC, Metro Area.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience

Time Stamped Show Notes:

  • 00:40 – Leigh introduces Aurora
  • 01:28 – Aurora is from downtown, Maryland
  • 03:05 – Aurora has 2 crazy stories
  • 03:08 – Years ago, Aurora showed a house to a couple
    • 03:22 – A deal is not always a deal because there can always be a catch
    • 03:31 – The property was only walking distance from the metro station
    • 03:40 – When Aurora got there, the listing agent told them it’s okay to have the showing
    • 03:45 – A man in his boxers opened the door and let them in
    • 04:00 – The place looked like a college, fraternity house
    • 04:40 – The property was occupied by a renter
    • 05:00 – Aurora opened a bedroom door and there was a woman on the bed, staring at them
    • 05:20 – Aurora went to another room and there was a bong with a smell of marijuana
    • 06:15 – Aurora’s client passed on the house and chose another house, instead
  • 06:54 – Aurora’s next story was a bit scary for her
    • 07:00 – Aurora was listing a friend’s house for rent
    • 07:39 – Aurora had 2 separate clients that wanted to see the house
    • 07:50 – Aurora brings a weapon for self-defense when she needs to go alone
    • 08:29 – One couple comes through to meet Aurora and see the place
    • 08:39 – Another group comes through the house, but a person who was a neighbor was hanging around
    • 08:46 – This neighbor said he sent the couple to Aurora because they were lost
    • 08:50 – This neighbor started following Aurora as she was closing up the house—he was on her heels and talking fast and Aurora began to feel alarmed
    • 09:10 – The neighbor asked for a commission for sending Aurora the couple
    • 09:36 – Aurora now is holding her keys in one hand and mace in the other hand as the person kept on following her
    • 10:10 – The person tried to knock on Aurora’s car window and was pushing her to pay $10, but she drove off
    • 10:46 – Aurora didn’t pay the person any fees
    • 10:58 – Aurora contacted her friend and told her about the neighbor who asked for a commission
  • 11:35 – Unfortunately, realtors can’t control the neighbors
  • 12:20 – Leigh shares an important note from Aurora’s experiences
    • 12:33 – For homeowners, it’s not the realtor’s fault if your house won’t sell because of the current tenants
    • 12:51 – All realtors should carry something to defend themselves
    • 13:27 – “Any realtors who are defending themselves is a wonderful thing”
  • 13:40 – Aurora is taking shooting lessons soon
  • 14:20 – Aurora’s goal
  • 14:30 – Leigh shares about the realtors who carry their CRs
  • 15:20 – Reach Aurora by phone at 301-379-6645, Twitter and Instagram
  • 15:43 – Find Aurora on their team’s website and by email
  • 17:02 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. It’s not a realtor’s fault that a house won’t sell because of its current tenants.
  2. Realtors should always carry something or know how to defend themselves.
  3. Having a strange neighbor is an uncontrollable event for a realtor, but homeowners should always provide a warning.

Credits

Mar 28, 2017

Taking the leap from a part-time to full-time realtor isn’t an easy decision. However, for Patti, a decision had to be made and she hasn’t looked back since. In this episode, Leigh welcomes Patti Sherwood, a realtor from Charlestown, West Virginia who just started in the industry 4 years ago.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes: 

  • 00:45 – Leigh introduces Patti
  • 01:04 – Patti is from Charlestown, West Virginia
    • 01:22 – Patti has been licensed in West Virginia for 4 years now
    • 01:40 – Patti thought she would’ve gone full-time earlier, but it was a leap of faith to do so
  • 03:06 – Patti shares the first positive, but crazy thing that happened to her
    • 03:20 – Patti had a call from a buyer relocating to West Virginia
    • 03:35 – The woman learned about Patti from a local real estate magazine and she thought Patti looked friendly and easy to deal with
    • 03:54 – Patti was taken aback and considered this a positive thing
    • 04:11 – They had a smooth transaction
  • 04:31 – Many realtors underestimate the power of their photographs
  • 05:05 – Patti was shocked by the amount of realtors that did NOT look like their photographs
  • 05:48 – Patti thinks that most crazy things in real estate come from the realtors
  • 07:10 – Patti finds technology challenging
  • 07:24 – Patti discusses her views on how realtors treat their clients
    • 08:13 – Some realtors are active online, but don’t always answer inquiries or calls
    • 08:20 – Realtors should have a common etiquette and basic, customer service practices
  • 08:58 – Patti shares some advice to realtors:
    • 09:04 – “If you’re called to this business, then you will be successful—unless you get in your own way”
    • 09:26 – Make sure you have your support network in place when taking that leap into real estate
    • 09:38 – Whatever you do, it impacts your reputation
  • 10:06 – “Don’t despise the small things”
  • 10:29 – Leigh shares advice to the consumers
  • 11:02 – Find Patti on her website and by email
  • 12:00 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. Taking that leap into real estate is easier when you have your support network behind you.
  2. Consumers are expecting to meet the realtors that they see in the photographs.
  3. Be mindful of what you do because you only have one name, brand, and reputation.

Credits

Mar 17, 2017

In this episode, Leigh interviews Tracey Hicks, a realtor and co-owner of All Things Real Estate Store. Realtors are indeed entrepreneurs, but Tracey’s story and career shows you that there are a lot more opportunities out there than just listing and selling homes in real estate. Tune in to see how Tracey turned drab real estate signage into a business opportunity. 

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience

Time Stamped Show Notes:

  • 00:21 – Introduction for today’s episode
  • 00:44 – Leigh introduces Tracey Hicks
  • 01:03 – Tracey is located in Portland, Oregon and she’s co-owner of All Things Real Estate Store
  • 01:19 – Tracey’s store sells marketing products, signs, and etc
  • 01:48 – Tracey founded this store because she was tired of the ugly and boring real-estate supplies available
  • 03:01 – Tracey has been in real estate for 12 years before she founded her business and she still owns 50% of a brokerage, to this point
  • 03:12 - She’s still licensed, but is non-practicing since last year
  • 03:24 – Realtors are now her clients
  • 05:56 – Tracey transitioned from a realtor to a business owner
    • 06:39 – Tracey always says realtors are different breeds
    • 07:34 – Yard signs are the 2nd most important thing that gets noticed by consumers
    • 08:49 – Tracey’s customers are a mix of both baby boomers and millennials
    • 09:12 – The older clientele are as excited as the younger realtors
    • 10:32 – Tracey’s stories are now about realtors
  • 11:11 – Tracey’s latest crazy story was from a woman on the East Coast
    • 11:14 – The woman ordered a flyer box and was upset that the posts didn’t come with it
    • 11:56 – Tracey deals with realtors all across the US
    • 13:49 – Realtor is a trade name that can’t be used for free
    • 14:13 – The use of Realtor would cost Tracey $15K upfront and 15% of everything she sells
    • 15:27 – Tracey is also trademarking something now
    • 16:16 – Tracey wants people to be inspired – not to copy ideas
    • 16:50 – They got in trouble for a domain they bought on GoDaddy which was “realtorcarkits”
  • 17:37 – Another story comes from the doggy t-shirts they were selling
    • 17:48 – A woman bought a size small t-shirt for her labrador
    • 18:07 – The woman called and was upset because she got the wrong size
    • 18:35 – Tracey’s stories are not as fun as they used to be, but she’s totally okay with that
  • 18:56 – Start branding yourself
  • 19:16 – When a client chooses you to work for them, they’re working with YOU, not just because of the company or what you sell
  • 20:57 – Being a brand makes you stand out
  • 22:45 – Regular consumers also buy from Tracey’s store
  • 23:12 – Connect with Trace on All Things Real Estate Store or on Facebook and Instagram
  • 24:20 – Tweet Leigh Brown for your very own crazy story in real estate 

3 Key Points

  1. Being a realtor can open up a whole new world of opportunity for you.
  2. Finding the need and niching down can be the gateway to a new market.
  3. Work on your brand and remember that people are choosing YOU, not just your company or product.

Credits

Mar 14, 2017

In this episode, Leigh interviews Nicole Solari, a realtor from Napa Valley, California who has made a remarkable record selling 191 real estate units in just 1 year. Listen as Nicole shares two nerve-wracking experiences with the same house—she discovers the house’s dark past and not-so-bright future, as she had to shoo away a hooker and her client out of the house during a showing.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes: 

  • 00:21 – Introduction for today’s episode
  • 00:27 – Leigh introduces Nicole Solari
  • 00:50 – Nicole is a Boston qualifier
  • 01:04 – She has been in real estate for 3 years
  • 01:08 – Nicole is based in Napa Valley, in California
  • 01:30 – She sold 191 units last year amounting to $68M in sales
  • 01:44 – The average realtor sells 10 houses in a year
  • 02:49 – This story is the most shocking one in Nicole’s career:
    • 03:00 – One of Nicole’s very first listings was a home that hadn’t been occupied for a while
    • 03:14 – One day while she was there a neighbor came over to tell her the house’s story
    • 03:39 – The neighbor said the home was owned by a gentleman who took care of the elderly
    • 03:45 – As soon as the elderly check in, they never check out
    • 03:53 – Neighbor claims that the elderly people get murdered, chopped and hidden underneath the house
    • 04:02 – They found 6 bodies, 10 years later, and the mass murderer is now in jail
    • 04:14 – Nicole Googled about it to be sure – lo and behold, the claims were true
    • 04:28 –She wasn’t surprised of the house’s history as Nicole felt something was weird in that house
    • 04:44 – She received a call from a couple and showed the house
    • 05:01 – She opened the house and turned on the light – there was a pink book bag down the hallway
    • 05:09 – She heard noises but continued to go up the master’s bedroom
    • 05:14 – She saw a hooker on the floor with a man in the corner, smoking
    • 05:28 – Nicole walked out immediately and yelled that she would call the police
    • 05:33 – They didn’t leave
    • 05:45 – 45 mins later, Police knocked and they didn’t come out
    • 06:01 – K9s were released
    • 06:15 – The hooker and the old man came running out – buttnaked
    • 06:30 – Police chased them
    • 06:40 – Finally the police woman tackles them, holds out her gun and says, “Give me a reason to shoot you, I’m on my period!”
    • 06:55 – It was the most hilarious thing for Nicole
  • 08:22 – Nicole now researches about the houses before she lists them
  • 09:25 – Connect with Nicole at 707-486-5400 or on Instagram and Twitter
  • 09:40 – Email her at nicole@solariteam.com
  • 10:14 – Tweet Leigh Brown for your very own crazy story in real estate 

3 Key Points

  1. Being in real estate for a short time does not necessarily mean you’re less experienced.
  2. Always do a background check first about the homes you’re about to list.
  3. Follow your intuition—it’s there for a purpose and oftentimes, it never hurts to do your due diligence.

Credits

Mar 10, 2017

In this episode, Leigh interviews Joe Battisto, an NYS licensed property inspector from Syracuse who works for Haven Environmental. Joe founded Haven Environmental in 2015, and they’re trying to raise the bar for home inspection. Listen to Joe’s advice as an expert in the field and hear how he rescued a couple from buying a problematic house that was a far cry from what was shown in photos.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Joe Battisto
President
Haven Environmental
www.havenenvironmental.com

Up here in Central New York I did one last week I had to post on the company Facebook page.   The homeowner started using cardboard boxes as HVAC duct work after his metal ducts starting rotting away.  Then he used old bed rails as structural support posts to hold up the floor from falling into the basement.   He was asking low 6 figures for the hot mess.  The prospective buyers were making an offer based on the online photos from the real estate advertisement without ever actually seeing the property in person.  Bad idea, at least they called a home inspector to put eyes on it before sealing the deal!

If you check our site, you will see we are trying to raise the bar for home inspection by adding capabilities most one man operators don't have:

  • We are a licensed firm in NYS to provide mold assessments.
  • We have a highly experienced Certified Industrial Hygienist on staff.
  • Our principal IAQ inspector Is certified by the IICRC, NORMI, OSHA, and NACHI.
  • We are certified for thermal imaging analysis.
  • We are licensed in NYS to provide buyer/bank property inspection for real estate transactions on properties up to 4 units.
  • We are FAA commercial certified to fly camera drones for high resolution roof inspections.
  • We are experienced and formally trained to provide contractor estimates for mold and water damage restoration.
  • We are trained and experienced in providing property insurance underwriting inspections.
  • We can provide asbestos, radon, and lead testing.
  • In addition to general liability and an attestation of worker’s compensation exemption filed with NYS, we carry professional liability and errors and omissions insurance on all our projects.
  • We oversee an extensive network of reliable mold and water damage sub - contractors across upstate NY.
  • We use 2 of the most highly respected microbial laboratory firms in the country for our lab work.

Realtors tell me 50% of the homes they list have mold issues, so we try to guide buyers, sellers, and agents all the way through that mess and keep the closing on track.

Time Stamped Show Notes:

  • 00:21 – Introduction for today’s episode
  • 00:49 – Leigh introduces Joe Battisto
  • 00:58 – Joe is from Syracuse, NY
    • 01:06 – Joe is from Haven Environmental and they provide buyers’ inspection services for real estate transactions
  • 01:21 – In real estate, the inspection process is sometimes the most uncomfortable part of the transaction
  • 01:55 – The moral of the story is never ever buy a property that you haven’t physically walked through yourself
  • 02:07 – A few weeks ago, Joe received a call from a couple who wanted to buy a house
    • 02:15 – It is a 2-storey house and Joe was asked to do the inspection
    • 02:33 – When Joe was inspecting the property, things began to cramp up
    • 02:44 – Joe describes the structure of the house
    • 03:06 – Joe went to the basement and saw that the metal brackets that held up the first floor were cracking and slipping
    • 03:15 – Old bed rails was used as structural support posts to hold up the floor from falling into the basement
    • 04:06 – The homeowner repurposed cardboard boxes as HVAC duct work after his metal ducts started rotting away
    • 04:48 – On Joe’s way out of the basement, he saw another major problem with plumbing
    • 05:30 – Joe sent the report to the buyer and he learned that the couple haven’t even been in the house
    • 06:02 – The couple only saw the listing online and were buying it from Europe
    • 06:40 – Joe became the buying agent
    • 07:10 – The listing agent put up photos of the house which looked really good
    • 07:26 – Joe had a serious talk with the buyer and the buyer thought that they wouldn’t need to put much money into the house
  • 08:02 – The couple found Joe online
  • 09:30 – When having a talk with your home inspector, match your needs to your home inspector’s qualifications and be comfortable with what he is going to do
  • 09:55 – Ask for a copy of the report done by your home inspector to get an idea of how he does the inspection
  • 10:52 – Joe sees himself more as a partner than a vendor
  • 11:00 – Regarding how realtors should select their home inspector partner, Joe advises…
    • 11:17 – Realtors control 80% of the home inspector’s work
    • 11:32 – “Realtors should be qualifying those home inspectors as well”
  • 11:52 – The past week, Haven Environmental was approved by the New York State to provide continuing education instruction for realtors in their area of Syracuse, NY
  • 12:20 – Find Joe on their website which links to their Facebook
  • 13:01 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. In real estate, the inspection process may be the most uncomfortable part of the transaction, but is also necessary. .
  2. Never buy a property that you haven’t physically walked through yourself.
  3. Try to match your needs to your home inspector’s qualifications, so you can be aligned and comfortable with how they choose to do their job.

Credits

Mar 7, 2017

In this episode, Leigh interviews Kristina Rhodes, a realtor from Indiana who works for FC Tucker Emge. Kristina has been in real estate for 17 years and, at the same time, has volunteered for Make a Wish. Listen to find out how realtors are making the effort to help their communities while hustling in the world of real estate. Kristina also shares how being a volunteer to Make a Wish has impacted Kristina’s real estate brand, career, and life.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience

Time Stamped Show Notes:

  • 00:21 – Introduction for today’s episode
  • 00:34 – Leigh introduces Kristina Rhodes
  • 00:58 – Kristina works for FC Tucker Emge, in Indiana, and has been in real estate for 17 years
  • 01:46 – Kristina contacted Leigh to share about the Good Neighbor Program
    • 01:53 – The program is exclusively for realtors
    • 02:00 – Every year, 5 out of 1M realtors are chosen to be awarded
    • 02:07 – The award is reserved for realtors who do good for their community
    • 02:17 – Some Good Neighbor nominees go to Africa to give clean water to villages
    • 02:25 – There are also realtors supporting veterans, homeless, and those who need help
    • 02:42 – Some realtors fight for rights and awareness
    • 03:01 – There is not enough positive press out there about realtors
    • 03:28 – The Good Neighbors Society work all year long
    • 03:48 – Kristina has been a volunteer for Make a Wish for 17 years
    • 04:32 – Kristina talks about how Make a Wish impacted her brand in real estate
    • 05:20 – When Kristina first became a volunteer, she didn’t know what to expect
    • 05:29 – In 17 years, each child that they serve teaches Kristina something
    • 07:08 – Kristina simply wants to spread the message that realtors are not just realtors, they do more than just real estate
    • 07:23 – There are so many realtors out there doing something good
    • 07:40 – Leigh is promoting #MoreThanHouses
  • 08:59 – Connect with Kristina at 812-305-3914
  • 09:06 – If you know a realtor who is making an impact in society, you can contact Kristina
  • 09:13 – Realtors who want to learn more about Good Neighbor and Volunteering Works, Kristina will connect you
  • 09:24 – The National Association of Realtors has grants available to support realtors with their projects
  • 10:29 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. Realtors need to be recognized not only for their work, but for how they are making a difference in this world, too.
  2. Many realtors help several causes, charities, and local needs in a variety of ways.
  3. The National Association of Realtors provide grants that can help realtors with their projects – all you need to do is inquire about it.

Credits

Mar 3, 2017

Whenever a scheduled closing does not work out, make sure you understand why. What spooked the buyer? What made them delay or change their mind? In Tricia’s case, perhaps it was the basement flooded with oil or the potential run-in with a murderer...

In this episode, Leigh interviews Tricia Beam, a realtor from Jersey Shore who works for Coldwell Banker Homes and has 20 years of experience in the business. Tune in as she shares her crazy story that explains the importance of doing your due diligence with your future clients and their homes.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes:

  • 00:22 – Introduction for today’s episode
  • 00:36 – Leigh introduces Tricia Beam
  • 00:45 – Tricia comes from the Jersey Shore
  • 00:56 – Tricia covers most parts of Jersey Shore and has been in real estate for 20 years
  • 01:41 – Tricia’s story has to do with walkthroughs
    • 01:49 – She had a listing in a town near her office
    • 01:53 – She had a listing on a vacant home
    • 01:55 – She didn’t really know the owners, but she met them a few years back
    • 02:00 – The sellers had a family member that was buying the home from them
    • 02:09 – The owner held onto the mortgage and payments weren’t being made
    • 02:14 – They got the family member to move out of the house
    • 02:19 – A year later, Tricia received a call asking for a meet-up
    • 02:25 – She went to meet the family and the house was vacant
    • 02:31 – They listed and sold the house right away
    • 02:34 – They wanted to close on Friday
    • 02:39 – The selling agent did a walkthrough
    • 02:45 – The buyer had issues, so they rescheduled to close on Monday afternoon
    • 02:57 – Tricia didn’t come to the closing
    • 03:03 – After closing, she got a call from the agent saying the whole basement was flooded with oil, there was also a problem in the bathroom upstairs, and somebody broke the window to get in
    • 03:54 – Tricia didn’t know what to do
    • 03:58 – Her manager told her that the fault was with the selling agent who didn’t make another walkthrough
    • 04:08 – In every closing that doesn’t actually close, there should be another walkthrough
    • 04:49 – A few days later the selling agent called again to ask if Tricia read the news
    • 05:05 – They found out that the relative who lived in the house was charged with murder for dismembering a body and putting it in a fridge in Florida
    • 05:41 – The relative was just caught
    • 05:50 – The selling agent thought it might be him who broke into the house
  • 06:55 – Tricia was a bit resentful because the family didn’t even warn her about their relative
  • 07:37 – The family knew about the issues without warning their realtors
  • 09:25 – Look after your own safety
  • 10:18 – If you’re looking for a realtor in the Jersey Shore, get in touch with Tricia
  • 10:32 – Connect with Tricia through phone at 732-766-2985
  • 10:37 – She works for Coldwell Banker Residential
  • 11:25 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. It pays to check and double check – make sure you are diligent in your walkthroughs.
  2. When a closing isn’t successful, make sure you understand what went wrong.
  3. Do your best as realtors to be aware and cautious of anything that may be suspicious.

Credits

Feb 28, 2017

In this episode, Leigh welcomes Pam Gebhardt to the show. Pam is a realtor in the Atlanta area and has been in the real estate industry for more than 26 years. Her crazy story describes a kind deed that went terribly wrong and is, indeed, a tragedy! Listen to hear why Pam no longer gives housewarming parties as a congratulatory gift to  her clients.  

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes: 

  • 00:21 – Introduction for today’s episode
  • 00:36 – Introducing Pam Gebhardt
  • 00:54 – Pam was trained in Education with a master’s degree in Mathematics
  • 01:01 – It’s her 26th year now, as a realtor in Atlanta
  • 01:58 – This is a true and crazy story
    • 02:12 – Pam lives in a gated golf course community
    • 02:17 – She sells and lists homes around the area
    • 02:21 – When Pam sells a luxury home, she throws a housewarming party for the clients
    • 02:37 – She sold a $2.8M brand new home to friends in her community
    • 02:48 – They closed in July, but her clients didn’t want to do the party until they had all the furniture in the house
    • 02:58 – They called Pam in mid-October for the party
    • 03:03 – They had the caterers and 140 guests ready
    • 03:27 – People were in the house – it was full
    • 03:35 – Pam and the owner were in the basement, in the home theater and bar
    • 03:49 – All of a sudden, Pam and her client noticed a smell – which they thought were people going up and down the elevator
    • 04:10 – Pam suggested to her client to get people off the elevator, which he did
    • 04:21 – They started to see smoke coming out of the cam lights
    • 04:27 – 5 minutes later, all the alarms went off in the house
    • 04:35 – Finally, they decided to go outside
    • 04:50 – There were flames shooting out of the fireplace
    • 05:06 – A person came up and told them to go in front of the house – somebody called the fire department
    • 05:18 – Everybody thought is was funny
    • 05:36 – The firemen advised them to take the cars out of the garage and remove all jewelry from the house
    • 05:51 – People were having fun outside
    • 05:58 – The firemen went up the house with a ladder
    • 06:27 – All of a sudden, all the firemen came running out of the house
    • 06:30 – All 120 guests were outside and they watched the house burn to the ground
    • 06:46 – Her clients lost everything! Fortunately, their old house was not sold and was still furnished
    • 06:58 – The client moved back to their old house and Pam recommended a reputable builder for them
    • 07:14 – Long story short, there was a defective fireplace
    • 07:19 – Pam makes sure that inspection amendments are being chased properly
  • 07:34 – Once the attic is in flames, there’s nothing that can save the house
  • 07:47 – The incident bothered Pam and the people in the community
  • 08:20 – The insurance company reimbursed the money
  • 08:49 – The clients were back in the house in a year and 21 days after the fire
  • 09:33 – The insurance company sued the fireplace company
  • 10:13 – It took Pam at least 2 years before she could talk about it
  • 10:30 – Her client’s father was a fire chief in another city, so he understood the gravity of what happened
  • 10:44 – The buyers now ended up with a much better home than they originally had
  • 12:03 – Pam’s clients made “lemonade out of lemons”
  • 12:32 – Pam now gives paintings instead of housewarming parties
  • 13:17 – Pam has a team of 3 and is located north-northeast of Atlanta
  • 13:30 – Contact Pam on her email
  • 13:50 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. It pays to check, cross check, and triple check the quality of the house you’re buying.
  2. It’s normal to feel guilty for something bad that happens to the house you sold, even if it’s not your fault.
  3. Make sure to have a great home insurance for your home.

Credits

Feb 24, 2017

Start them young! This is what Michelle did for her daughter, Amanda, who started joining client meetings and showings every time she was grounded. This relationship eventually grew to a mother-daughter partnership in real estate. In this episode, Leigh welcomes Michelle and Amanda Gordon who are family, best friends, and business partners. Michelle and Amanda are both from The Gordon Group in Grand Rapids, Michigan. 

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience

Time Stamped Show Notes:

  • 00:21 – Introduction for today’s episode
  • 00:40 – Leigh introduces Michelle and Amanda Gordon
    • 00:50 – Michelle is with The Gordon Group in Grand Rapids, Michigan
    • 00:55 – Amanda is also with Gordon Group and is a Director of ISA
  • 01:36 – Michelle discusses the family dynamics
    • 01:40 – Amanda was with Michelle since Amanda was 13 years old
  • 02:00 – Amanda would help Michelle in her work whenever she was grounded
    • 03:10 – Amanda would go to showings and client meetings with Michelle
  • 03:40 – Amanda didn’t want to go to college, but her parents insisted
    • 03:48 – Amanda took 1 year in business school
  • 04:05 – Michelle and Amanda are also best friends and business partners
    • 04:15 – While working, Amanda would call Michelle by her first name and Michelle would fully understand why
  • 05:14 – Amanda became Michelle’s secretary and would do administrative work—this is where Amanda learned the back end of real estate
    • 05:35 – Michelle is the techy one and taught Amanda about social media marketing
    • 06:20 – Amanda and Michelle have almost the same DISC profile result
    • 06:30 – Leigh explains what the DISC profile test is
  • 07:30 – Amanda and Michelle had a roller-coaster, working relationship as a mother and daughter
    • 08:08 – Amanda quit and got fired more than 5 times
    • 08:22 – Michelle needed to figure out the dividing language for them
    • 08:30 – Michelle hired a business coach to help them
    • 08:47 – Michelle and Amanda are both passionate about real estate
  • 09:10 – Michelle shares her views on getting out of the business, without losing the business
    • 09:20 – Michelle has to make a smooth transition and it was a wise move to have Amanda start early on
  • 10:16 – Michelle and Amanda’s specialize in luxury listings
    • 10:30 – The price range for a luxury listing in Grand Rapids
    • 11:17 – Michelle gets people from New York and other cities wanting to relocate to Grand Rapids
    • 11:55 – People should not rely on national media to talk about the real estate market because they simply don’t know the market
  • 12:14 – Grand Rapids’ focus is local
  • 13:15 – Amanda talks about the python they saw in one house
    • 13:18 – In 2008/09, Michelle and Amanda had a showing together
    • 13:25 – In a box that was half-covered by a sheet, was a 15ft python
    • 13:43 – There was also a room with 5 bird cages
    • 14:08 – Michelle and Amanda went upstairs because the parrots were making so much noise
  • 15:50 – Grand Rapids, Michigan is different from Detroit
  • 16:51 – There are areas in Grand Rapids that are on the rise, so it is a good opportunity for investors
  • 17:36 – Amanda knows her areas well
  • 18:07 – Reach Amanda Gordon at 616-560-2928 or by email
  • 18:22 – Call or text Michelle Gordon at 616-443-0596 or by email
  • 19:10 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. Having your child become involved in your business at a young age has its pros and cons.
  2. Hiring a business consultant will not only help your business, but your relationship with your business partners as well.
  3. People should not rely on national media to talk about the real estate market, because they simply don’t know the market well.

Credits

Feb 21, 2017

Real estate was in Mark Allen’s blood, but he found himself wanting to take a different path than his parents. In the end, his roots won him over and he found great success in real estate. Listen as he shares a crazy story about hosting an open house in the wrong neighborhood—but manages to make that sale anyway. In this episode, Leigh interviews Mark Allen, Vice President for Industry Relations at Move Inc.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes: 

  • 00:22 – Introduction for today’s episode
  • 00:44 – Leigh introduces Mark Allen
  • 01:05 – Mark currently works with Move Inc., a company that provides real estate software products and they also operate com
  • 01:30 – Back then, Mark became a real estate agent after college
  • 01:44 – He’s an S-O-B (Son of a broker)
  • 02:04 – When he went to college, he wanted to do anything, but real estate
  • 02:15 – His real estate career has been wonderful throughout the years
  • 02:20 – Mark shares a story of when he was a new agent
    • 02:35 – One new agent, like himself, was holding an open house for one of the senior agents
    • 02:44 – The open house was set on a Sunday afternoon, at Red Circle Drive
    • 02:56 – The sellers were not in the house, but the door was open for the open house
    • 03:02 – The open house lasted for 2.5 hours and had a fair amount of traffic
    • 03:10 – Just as the agent was about to close the house, the sellers came up and were quite irate as to why he was on their property
    • 03:19 – The agent quickly said they agreed to have an open house that day to market the home to buyers
    • 03:26 – The sellers told him that their house was NOT for sale
    • 03:33 – The agent realized he was not supposed to be on Red Circle South, but in Red Circle North!
    • 04:00 – The agent had buyers interested from the open house he held and eventually ended up selling the house he showed, but didn’t list
    • 04:14 – The buyers offered a price that the homeowners did not anticipate
    • 04:50 – The original homeowners from where the agent originally listed weren’t very happy that their house didn’t have that initial open house, but the listing agent was able to recover from that
  • 05:13 – The real estate business is a very fluid environment
  • 05:32 – 35% of the US population has linear thinking
  • 06:06 – Mark shares another story as a realtor
    • 06:09 – Mark was called to show a house
    • 06:15 – He picked up the buyer from a shopping mall and drove them to the house
    • 06:24 – As he was picking up his things, he saw the buyer get into another car and drive off
    • 06:32 – He became an instant Uber driver
  • 07:17 – Mark’s parents both have been successful in real estate
  • 08:08 – Move Inc. is not owned by the National Association of Realtors
  • 08:19 – More than 2 years ago, it was purchased and is now a subsidiary of NewsCorp
  • 09:17 – com is a website for real estate listings
  • 11:20 – Reach Mark on his email
  • 12:00 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. The path you’re avoiding might be the path that will lead you to success.
  2. Always double check your listings!
  3. Be open to options and don’t just stick with linear thinking.

Credits

Feb 17, 2017

Agents go out of their way to prepare snacks for clients, but what do you do with the clients who pack down their purses with the snacks? Or better yet, rob the whole house that you’re showing? In this episode, Leigh welcomes Scott Lincicome who is from Better Homes and Gardens Real Estate in Pinehurst, North Carolina. Scott shares his experience dealing with some downright thieves. 

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience

Time Stamped Show Notes: 

  • 00:21 – Introduction for today’s episode
  • 00:41 – Leigh introduces Scott
  • 00:53 – Scott is from Better Homes and Gardens Real Estate in Pinehurst
  • 01:09 – The largest Harris Teeter store is in Pinehurst
  • 02:23 – Scott calls his clients “snack snatchers” in the story
  • 02:49 – The story started last fall during a estate sale
    • 03:32 – 2 days after the sale, Scott got a call from an internet lead —a family who wanted to see the house
    • 03:40 – The clients came to the house and said they wanted to buy the house and said they also bought the furniture from the estate sale that happened two days ago
    • 04:20 – Scott got a call from an agent with an offer represented by that family that got in contact with him via internet
    • 04:58 – The family’s agent was negotiating with Scott over the sale of the house
    • 05:20 – The family’s agent said that every meeting, the family would steal the snacks the agent prepared, thus the nickname “snack snatchers”
    • 06:31 – Scott received a call from a different agent about a couple interested in the same property
    • 07:00 – The couple turned out to be the snack snatchers from the first agent with whom Scott was already negotiating
  • 08:17 – Three weeks ago….
    • 08:22 – The snack snatchers had an offer on another house one street over, with the same builder who partners with Scott
    • 08:44 – Two days before the closing, the snack snatchers went to the property with an agent and they unlocked the windows
    • 08:54 – The day before closing, the snack snatchers went back into the house through the windows and backed out of the sale, closing day
  • 09:30 – Back to the first story...
    • 09:39 – Scott, the agent, and the snack snatchers went to the property
    • 09:46 – Scott talked to the agent in the corner about what happened three weeks ago
    • 10:00 – While the snack snatchers were touring the house, they got a call from Scott’s first agent asking them what was going on
    • 10:32 – The husband was on the phone
    • 10:52 – The wife said that she still needed to look at one thing and went back inside the house
    • 11:00 – The husband told the wife that they needed to go, so they left in their minivan
    • 11:20 – The agent went back into the house and noticed that the wife unlocked the back door
    • 11:43 – Scott calls the first agent to check on the first property the snack snatchers visited
    • 12:00 – Scott drove to the first property to see the lights on, the back door unlocked, and the furniture missing
    • 14:30 – Four days after, the snack snatchers were seen around the neighborhood sneaking around
    • 15:00 – Scott and some of the people from the neighborhood called the police
    • 15:20 – It turned out that the snack snatchers were making an offer again on a house across the property they had just robbed
    • 15:51 – The snack snatchers bought the third house
  • 17:45 – Reach Scott at 910-315-7856, or by email and website
  • 19:00 – Tweet Leigh Brown for your very own crazy story in real estate! 

3 Key Points

  1. You can usually find crazy clients, but psychotic ones – they’re quite rare.
  2. Be more cautious during the viewing—make sure that you’re the last to check the house.
  3. Advise your agents of previous problematic clients, so they will be more aware.

Credits

Feb 14, 2017

The smell of cookies baking in the oven, the decor arranged just right, clearing the clutter...all strategies to draw people in. However, a very chic cake left for you to sample? Now, that’s just showing off. However, for Ruth, this particular cake was no ordinary cake. In this episode, Leigh welcomes Ruth Hauser who has been in real estate for almost 15 years. She is an agent for Coldwell Banker Howard Perry and Walston in the Raleigh area in North Carolina.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes:

  • 00:21 – Introduction for today’s episode
  • 00:38 – Leigh introduces Ruth
  • 00:59 – Ruth is an agent at Coldwell Banker Howard Perry and Walston
  • 01:15 – She’s been in real estate for almost 15 years
  • 02:02 – Ruth’s story starts with a house she listed several years ago for a young couple
    • 02:11 – Fortunately, her clients were very patient and easy to work with
    • 02:19 – The house was always clean and rarely missed a showing
    • 02:30 – Their house was under contract with a big investment company
    • 02:46 – Eventually, they also went under contract with the house they wanted to purchase
    • 02:50 – Home inspections were done and went well
    • 02:59 – The house the couple wanted to purchase, had a big chic cake on the kitchen counter
    • 03:21 – It was a huge cake and it was partially eaten
    • 03:30 – 2 days after the inspection, the investment company purchasing the couple’s house terminated the contract
    • 03:55 – The couple terminated the purchase with the “cake house” because they needed to sell their house first
    • 04:03 – 21 days later, the couple’s house went under contract again so they went under contract with the “cake house” for the second time
    • 04:18 – Both deals closed this time
    • 04:26 – When they went to look back at the “cake house”, the cake was still there but was in the garage with more of it, eaten
    • 04:49 – The cake looked exactly the same 21 days earlier—no mold, no bugs, and no melting
  • 06:23 – The cake became an inside joke for Ruth and her clients
  • 07:13 – Buyers name houses all the time
  • 07:51 – “You need to be memorable for the right reasons”
  • 09:24 – Reach Ruth through her phone at 919-818-9982 or email her at hauserr@hpw.com
  • 10:32 – Tweet Leigh Brown for your very own crazy story in real estate 

3 Key Points

  1. It’s a blessing for a realtor to find patient and understanding clients.
  2. There will be times that houses under contract get terminated if “the numbers don’t add up.”
  3. Make an impact and be memorable to your clients for the right reasons.

Credits

Feb 10, 2017

Rachel didn’t think she’d be dealing with anymore crises after switching professions. That’s the beauty of real estate, you never know what you’re going to walk into next.  In this episode, Leigh welcomes Rachel Hammer, a board director of the Ottawa Real Estate Board, who has been in real estate for over 11 years. She was a former crisis counselor for the government before she became a realtor. It looks like her experience has come in handy for this particular couple from Ottawa.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience.

Time Stamped Show Notes:

  • 00:22 – Introduction for today’s episode
  • 00:37 – Introducing Rachel Hammer, from Ottawa
  • 00:51 – Rachel has been a realtor for 11 years
  • 00:54 – She is also a board director for the Ottawa Real Estate Board
  • 00:58 – She was a crisis counselor for the government in the past
  • 02:23 – Rachel’s story happened a year ago
    • 02:25 – She got a lead from their brokerage website
    • 02:29 – It was a gentleman interested in listing his home
    • 02:33 – Rachel contacted him and the man mentioned that his wife was working, so she wouldn’t be with them – Rachel didn’t think too much about this
    • 02:43 – She made an appointment and made a visit
    • 02:48 – It was the most beautiful home Rachel was going to list, so she was excited
    • 02:54 – The man was casual and laid back and he signed the papers right away
    • 03:03 – He told Rachel to set up an appointment with his wife
    • 03:13 – It took a few weeks for the wife to reply
    • 03:29 – She set-up an appointment
    • 03:36 – The woman was crying hysterically and was screaming at Rachel
    • 03:55 – Rachel learned that the couple hadn’t been together for 2 years and that he was already with another woman
    • 04:08 – Rachel couldn’t believe the man left Rachel to tell his wife that they were no longer together after 15 years and a child
    • 04:19 – The wife allowed Rachel in the house and they talked
    • 04:45 – After they talked, the wife asked Rachel if they were going to sign the papers
    • 05:00 – Rachel said “no” to be considerate
    • 05:11 – Rachel recommended the wife go see a lawyer
    • 05:43 – The husband wanted to sell but the wife tried to avoid showings
    • 05:52 – Rachel had to come up with a strategy to make the wife excited about the sale
    • 06:02 – They looked for a house very similar to the wife’s at a price she could afford on her own
    • 06:12 – They negotiated two deals within the same week that allowed the wife to move on
    • 06:25 – Rachel is still working with the ex-husband to find a new home for him and his new girlfriend
  • 07:00 – Rachel genuinely felt bad for the wife having to go through that sale
  • 07:37 – Each realtor has different qualities
  • 08:08 – Leigh commends Rachel about being client-first and not being selfish when she had the chance to push the sale
  • 08:47 – Rachel believes that things happen for a reason
  • 09:51 – Realtors help clients make the right decisions to find their perfect home
  • 10:58 – The house is usually the last part of that relationship
  • 11:58 – There is NO realtor training for dealing with clients’ emotions
  • 12:55 – It’s not about how long you’ve been in the business
  • 14:05 – Build a relationship with your realtors
  • 14:55 – Connect with Rachel on her website, Facebook, Instagram and Twitter
  • 15:35 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

  1. A great realtor puts the client first in finding that perfect home.
  2. Show compassion to your clients – it’s not always about the money.
  3. Every home, every client, and every situation is different.

Credits

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