Crazy Sh*t In Real Estate with Leigh Brown

Crazy Sh*t in Real Estate!—a podcast that will shatter the HGTV-induced veneer of real estate, and celebrate the challenges of working in this wild, wacky business.
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Crazy Sh*t In Real Estate with Leigh Brown



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Jan 24, 2017

Melissa Kennedy did her due diligence and advised her client to evaluate over and over again, her decision to buy a trainwreck of a house. Did the client comply? Of course not! Otherwise, we wouldn’t have this story. In this episode, Leigh interviews Melissa Kennedy from Pittsburgh. Tune is as Melissa shares just how stubborn a client can be and the repercussions Melissa endured just for doing her job.                                                               

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Time Stamped Show Notes:

  • 00:20 – Introduction to today’s episode
  • 00:44 – Today, Leigh welcomes Melissa Kennedy!
    • 00:53 – Melissa has been selling in the suburbs of Pittsburgh for 6 years
    • 01:01 – Melissa made $9M last year, by herself
  • 01:16 – Leigh explains the current trend in real estate where agents are turning into teams
  • 02:31 – The $9M equates to about 50 properties that were sold by Melissa
  • 03:18 – Melissa is finally sharing her real-estate story!
    • 03:25 – Melissa turned down a listing for the first time
    • 03:32 – A past client called Melissa and wanted to make an offer on a house
    • 04:07 – Melissa went to the property and took a ton of pictures. She was on the phone with the client describing the place and telling the client how it was worse off than other properties
    • 04:26 – The client was really determined to buy
    • 04:33 – Melissa advised the client to have a home inspection with a structural engineer
    • 04:44 – The house was 100+ years old
    • 05:10 – The client decided NOT to see the house or have an inspection
  • 06:06 – One hour before closing:
    • 06:13 – Melissa suggested to have a final walkthrough
    • 06:24 – They met at the house and the client was blown away by the condition and felt it was worse off than she saw in the photos
    • 06:37 – Melissa advised her client to walk away if it was too much for her to handle, but the client wanted to follow through on the sale
    • 07:00 – The client was really upset during the closing
    • 07:19 – After closing, the client started screaming at Melissa
    • 07:30 – The client wanted an idea of what the house could sell for once it was finished and Melissa felt she couldn’t offer her a number because it wasn’t a finished product
    • 08:05 – 2 hours after closing and throughout the weekend, the client was bombarding her with texts and calls, sending pictures and her complaints about the house
    • 08:45 – The client was unhappy and wanted to get out of it, somehow
    • 09:20 – Melissa told her that she can’t “un-sign” the papers
    • 10:00 – Melissa decided that she could no longer work with the client
    • 10:29 – The client flipped out and wrote Melissa a bad review in Zillow
    • 11:09 – The client’s new agent was Melissa’s ex-boyfriend
    • 11:33 – The property was listed, then withdrawn, then listed again with a different agent
  • 12:22 – Leigh’s takeaways from Melissa’s story
    • 13:35 – “The market is so fluid”
  • 14:23 – Contact Melissa Kennedy through email at or at 412-527 -4393

3 Key Points

  1. Having a great track record with previous clients does NOT guarantee a great experience with your next client.
  2. Do NOT blame the agent for your carelessness and please don’t harass them; they have lives, too.
  3. The real estate market is never steady—you cannot price, today, a product that isn’t finished.