And then, a thousand heads with glassy eyes peered from the darkness of the musty basement… Wait a minute, this ain’t no Stephen King novel! Tricia Dygert, a REALTOR® (and licensed therapist!) in the Kansas City/Metro area, tells the story of the heads she and her client discovered in the basement - and haven’t been able to get out of their minds since. With creepy stuff in the basement or shag carpet on the walls, Tricia wasn’t expecting so many unexpected when she began in real estate! Listen in as Tricia shares her experiences as a therapist-turned-REALTOR® - and learn the surprising way she’s lost clients along the way.
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Time Stamped Show Notes:
- 01:45 – Introducing Tricia, a REALTOR® in the Kansas City/Metro area; her office is in Blue Springs and has a Missouri license
- 02:50 - She’s been practicing real estate for five years; she has a great broker
- 03:30 - She has a Master’s degree in social work and was a licensed clinical social worker in private practice for 12 years
- 04:00 - She gets a little perturbed when agents say they are therapists because it’s not even close
- 05:40 - It’s hard to find a good therapist but it also depends on what insurance will pay for
- 06:45 - Reviews in real estate aren't always accurate, either
- 07:15 – Why Tricia got into real estate
- 07:30 - She was sick and homebound for three years and was diagnosed with Lupus; she couldn’t be the therapist she used to be
- 08:40 - Her doctor recommended she lower her stress level and her job was high stress; she chose real estate because she liked the field and being around people
- 09:30 - She loves talking to people and helping them with their big decisions; she has saved marriages and lost listings by doing so
- 10:20 - She has Zillow reviews sharing the story of a saved marriage; she worked long hours as a therapist
- 11:15 - On real estate being “part-time”
- 11:30 - She works full-time but it’s much less than she worked as a therapist
- 12:05 - Her relationships have changed now that she realizes that it’s more about customer service than it is about sales
- 13:00 - Tricia’s CSIRE story
- 13:05 - She took her third client to a cute little ranch house; she liked it then they went into the basement
- 14:03 - She found a pull-string light, pulls it, and there are eyeballs all around the room - hundreds of them - staring at her
- 14:30 - They were a bunch of doll’s eyes catching the light; the heads were separated from the bodies, which they saw when they turned on another light
- 15:15 - She’ll never forget the creepy eyes; she wishes she could’ve been warned
- 16:05 - Another CSIRE story
- 16:10 - She went into a house that had shag carpet on the walls, bean bags, stripper poles, and leather-covered bars
- 16:50 - She never thought she’d see this stuff again after her previous profession, especially not in homes people are trying to sell
- 18:35 - How to contact Tricia: Facebook, Twitter, and through her website at www.homestriciadygert.com
3 Key Points:
1.) Look at your relationships with clients as one of customer service, not sales.
2.) Be a straight-shooter with your clients - it’s for their benefit.
3.) Give other agents a heads-up when you come across some crazy shit at a property!