Summary:
Realty is about more than making the sale—it’s about making the clients feel comfortable and, if need be, normal. And sometimes that means listening to the walls, or pretending to see “wonderful kittens” in a closet that doesn’t exist! Listen as today’s guest, Lani Rosales talks about her experience with a schizophrenic client.
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Time Stamped Show Notes:
- 00:33 – Introducing Lani
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- 01:24 – It’s challenging to have a client who is schizophrenic
- 01:51 – Lani started as an on-site property manager for a luxury property
- 02:10 – One elderly woman won’t deal with anybody except Lani
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- 02:37 – Old woman wants Lani to see her closet
- 02:52 – She said Lani would love the “kittens” – but there weren’t any!
- 03:14 – The lady comes everyday to tell Lani about the “kittens”
- 03:51 – Old woman starts calling Lani
- 04:05 – The lady believed the soap used to clean the carpet “burns” her feet
- 04:18 – Lani experimented with different covers on the lady’s feet
- 06:33 – It’s easy to forget how personal a transaction is
- 07:13 – Realtors should be honored to be part of the process
- 07:40 – Reach Lani here
- 08:00– Are you a listener with a crazy story to share? Ping Leigh at www.crazyshitinrealestate.com
3 Key Points
- Empathy is an important asset for any realtor.
- Real estate transactions are personal transactions.
- It’s not always about the pay check; it’s also about helping your clients out.
Credits