Sticks and stones may break bones...but they won’t stop a good realtor from taking a call from a client! Kellie Tinnen, Training Administrator for the Greater Albuquerque Association of Realtors, shares the story of when her friend was –literally– beat with a stick by an unruly child. Now that Kellie does broker outreach and in-office trainings, she teaches new brokers how to treat clients, other brokers and property (hint: beatings NOT included), and ensures they’re up-to-speed on association happenings and updates. 

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Time Stamped Show Notes:

• 00:40 – Kellie’s background
• 00:45 – She’s located in Albuquerque, NM, started in real estate almost 10 years ago as a broker, and now works for the Greater Albuquerque Association of Realtors as a training administrator
• 01:15 – She does broker outreach and in-office training; there are about 3,400 brokers in the greater Albuquerque area
• 02:30 – Kellie’s CSIRE story
• 03:05 – The worst things that have happened she’s done to herself
• 03:38 – The funniest thing was “the kid with the stick”
• 04:05 – She got a phone call from a man who wanted to see a property in a remote area
• 04:15 – She went with the realtor listing the property and they met the man and his son there; the boy was misbehaving
• 05:04 – The boy yelled at the other woman and hit her with a stick while she was trying to take a call from another client
• 05:20 – The funniest part is how she didn’t miss a beat; she told the client to hold, told the father to tell his son to stop, and continued her call
• 06:00 – Lesson: Separating yourself from flash emotions and keeping it together
• 07:30 – What Kellie trains to get new realtors up to speed on best practices
• 07:40 – Starting early with new member orientations; she teaches how to treat clients, other brokers, and other people’s property
• 8:30 – Buyers can’t take ownership of a property until the deal is complete
• 09:02 – Set expectations for clients
• 10:10 – Kellie’s successes in outreach to brokers
• 10:15 – She had good relationships already before going into the association
• 10:40 – GAP (Gar Ambassador Program); ambassadors from the association funnel the trainings into their offices
• 11:27 – 70% of their membership is made up of smaller brokerages, so GAP is necessary to spread messages
• 11:45 – It spreads awareness of what goes on at the association, so it can fuel political involvement as well
• 12:20 – How to contact Kellie: by email at kellie@gaar.com 

3 Key Points

1. Be professional and separate yourself from flash emotions.  
2. It’s important to train new brokers how to treat clients, other brokers, and property.   
3. Outreach programs like GAP train and bring association awareness to new brokers.

Crime scene showing, anyone? Despite any caution tape in her way, Shakeima Chatman knows how to hustle. At the lowest point of the recession, she decided to leave her stable corporate job and take the leap into real estate. She said it best: “It hasn’t always been easy, but it’s always been worth it.” Today, Shakeima has her own team, The Chatman Group, is brokered with Carolina Elite Real Estate, and has authored the book, “Possess the Land: The Believer’s Guide to Home Buying.” Tune in to hear how Shakeima sees home ownership as a legacy, educates her clients beyond just the buy and sell, and empowers single home buyers to shift their mindset about ownership.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience. 

Time Stamped Show Notes:

• 01:13 – Shakeima’s background
• 01:15 – She’s from Charleston, SC; her father was in the Navy so she grew up part-time in Virginia Beach, VA
• 01:26 – She’s been in real estate for 7 years; she quit a corporate management job for a commission-only lifestyle: “It hasn’t always been easy, but it’s always been worth it”
• 02:08 – She’s only known hustle because she got in the game during the recession; it shaped her strategy, discipline and fate
• 03:45 – Her CSIRE story
• 03:55 – She was going to show a property to a single mom and safety was a primary concern; they pulled up and it was a crime scene, the seller was trying to convince them
• 04:37 – The police officer in her car was telling them “Run! You don’t want to live here!” so Shakeima didn’t have to
• 05:25 – They had had a break-in; they were remodeling a house in a neighborhood that was in the process of being revitalized, and it was attractive to burglars
• 06:20 – She ended up buying in a different neighborhood; most of Shakeima’s clients are single women who are doing it on their own
• 06:47 – The biggest challenge that single buyers face when entering the marketplace
• 07:05 – Fear and overcoming the beliefs/myths they hear from others; understanding that they don’t have to have the traditional family to have the house
• 07:35 – She teaches the investment-opportunity aspect of real estate; she helped a woman sell her townhouse and buy a house and she walked away with $10,000
• 08:38 – Clients are part of the home ownership message; she encourages those conversations on social media
• 08:45 – Shakeima’s book and its premise
• 08:50 – Book: “Possess the Land: The Believer’s Guide to Home Buying”
• 08:57 – Tells stories of home ownership; her grandmother rented a home for over 30 years and lost the home and legacy when it switched owners
• 10:00 – One of her Facebook friends now owns that house
• 10:30 – How to contact Shakeima: The Chatman Group SC on Social Media
• 10:50 – Facebook, Instagram, Twitter, YouTube, website, and by phone (843)225-8830
• 11:20 – Possess the Land: The Believer’s Guide to Home Buying” takes you through the journey of homeownership compared to the journey that the children of Israel took to the promised land
• 11:32 – The book can be found on Amazon or through the book’s website

3 Key Points

1. Hustle your way to success and don’t lose what you’ve learned in tough times.
2. Educate your clients on the deeper reasons behind ownership like legacy and investment.
3. Your clients may be fearful or doubtful – be the support they need to make the best decision.

Dog? What dog? When Linda Devlieg, realtor of 25 years and ex-dog groomer, tells you to pay attention to a “Beware of Dog” sign, LISTEN! Tune in as Linda tells us about how she singlehandedly stopped two attacking dogs, how her clients ran off when they saw a bull snake sunning on a porch, and – if you haven’t noticed yet – how real estate is nothing like what you see on TV. Linda also sheds some light on how patriotic the job of a realtor really is and encourages us to do our homework to learn why.

Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience. 

Time Stamped Show Notes:

• 00:50 – Linda’s Background
• 01:00 – She’s been in real estate for 25 years and serves Albuquerque, NM and the surrounding areas
• 01:20 – There’s a city in New Mexico called Truth or Consequences
• 02:20 – Linda’s CSIRE story
• 02:30 – She was going to show a home and a sign said “Beware of Dog;” she knocked, but no one answered and there was no barking
• 02:55 – Two dogs suddenly attacked her; she grabbed one by the muzzle and the other backed off
• 03:30 – She went to show a luxury property but there was a 6-foot bull snake on the front porch; the buyers ran away and never saw the home
• 04:05 – The day-to-day in real estate isn’t what you see on TV
• 04:35 – Real estate is more important than what the public sees
• 05:10 – Linda’s husband is in the moving industry
• 05:15 – He runs one of the top beacon’s agencies in the country
• 05:48 – He tries to make things comfortable; people don’t understand what happens in the background
• 06:30 – She’s called him for male back-up before, but he’ll never bring home boxes
• 07:00 – One thing that makes Linda stay in real estate despite all the changes over the past 25 years
• 07:15 – The feeling of accomplishment when you realize the part you play in something so patriotic as home ownership
• 08:15 – The Code of Ethics and history behind real estate and the association is amazing
• 09:05 – She once had a man propose to his wife at the open house so they could write a VA offer
• 09:15 – Realtors should get involved in political work; their job is so patriotic
• 09:43 – How to contact Linda or reach out to her husband for moving services
• 09:53 – Her website: realestateinabq.com, phone number: (505)440-7200

3 Key Points

1. Real estate isn’t what you see on TV.
2. As a realtor, you play a part in something very patriotic: Home ownership.  
3. Learn the history of real estate and get involved in its political future.