Traci Browning was only in her second deal as a real estate agent when she encountered a very, difficult client. Instead of backing down, Traci handled the situation head on and proved that she was one that could get the job done. Listen as Traci shares her crazy story and discover why Leigh says she is a shining “example of how we do real estate right.”
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Time Stamped Show Notes:
- 00:41 – Leigh welcomes Traci
- 00:53 – Traci is a residential realtor at Marietta and Kennesaw, Georgia
- 01:51 – Leigh shares the two rules of the podcast with Traci
- 02:20 – Traci shares her crazy story
- 02:25 – Traci had a client that she helped to both buy and sell a house—the owner’s previous house was shared with her ex-fiancé
- 02:45 – Traci was able to contact the ex-fiancé who created a new email just to communicate with her because he did not want to share his information with Traci’s client
- 03:20 – After listing the house, the client rented it out without informing Traci
- 03:32 – The tenant paid only a week’s worth of rent and Traci’s client had to give an eviction notice as they found drug paraphernalia in the house
- 03:46 – Traci found an investor who was willing to buy the house provided the tenant pay his dues
- 04:00 – At the closing, the tenant brought the money he owed, but it had to be postponed and the client threw a tantrum
- 04:32 – The tenant was eventually evicted; but, before the closing was scheduled, the client told Traci that she already found a buyer on her own
- 05:05 – Traci explained that they had a contract
- 05:28 – The day before and the morning of closing, Traci could not contact her client
- 05:50 – When Traci arrived at the closing, the client had already signed and their deal was closed
- 06:05 – The ex-fiancé and brother of the client was impressed with how Traci handled this whole ordeal that they got her to sell their properties
- 06:32 – This was Traci’s second deal and her broker helped her through it
- 07:10 – Traci maintained a relationship with the ex-fiancée and he already has his own family with a baby on the way
- 07:44 – Traci shares another story
- 07:55 – Another agent passed a house to her as the price point was too low
- 08:06 – The agent passed 6 houses, in total, to Traci
- 08:42 – The agent did not want the house, because it was too small
- 09:22 – It was Traci’s first deal and it turned into a half a million dollar, real estate deal
- 09:58 – Leigh says there is no good reason for a realtor to not handle your property, as a client
- 10:25 – The hallmark of a true professional is understanding how important the property is to the owner
- 11:25 – Contact Traci at 770-820-6638 or at Marietta Home Team, Instagram, Twitter, and Facebook
- 12:31 – Reach out to Tracy as she can sell your property and has a good sense of her community
- 12:52 – Tweet Leigh Brown for your very own crazy story in real estate
3 Key Points
- Do your work properly, especially with difficult clients, and other people will take notice.
- Building trust with your clients is important.
- True real estate professionals understand the importance of the property to the owner.
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